Privacy Policy

At Sound Advice, we are committed to protecting your personal and health-related information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

We may collect the following types of information:
 

• Personal Identification: Name, email, phone number, preferred contact method

• Health Information: Data provided during intake, including PHQ-9, GAD-7, and C-SSRS responses

• Service Preferences: Your reason for seeking therapy or coaching, goals, and availability

• Technical Data: IP address, browser type, device information, and usage behavior via tools like Google Analytics

• Payment Information: Processed securely by third-party vendors

We use collected data to:
 

• Provide and personalize therapy or coaching services

• Schedule and manage appointments

• Communicate about your care

• Process payments and verify insurance (if applicable)

• Analyze website usage and improve user experience

• Respond to legal obligations when required

We do not sell your information. Your information may be shared only with:
 

• Licensed clinicians and coaches for service delivery

• Third-party tools (e.g., Calendly, Google Analytics) for service facilitation

• Insurance providers (therapy clients only)

• Legal authorities, if required by law

We employ appropriate administrative, physical, and technical safeguards to protect your data. While we take reasonable precautions, no method of electronic storage is completely secure.

You have the right to:

• Access or request a copy of your records

• Correct inaccurate or outdated information

• Request limitations on how your information is used

• Withdraw consent, where applicable

Requests can be sent to our email or mailing address (listed below).

Therapy services provided at Sound Advice comply with the Health Insurance Portability and Accountability Act (HIPAA). Coaching services, while confidential, are not governed by HIPAA.

We do not knowingly collect information from children under 13 without verified parental consent.

This Privacy Policy may be updated periodically. Continued use of the website or services after updates constitutes acceptance of the revised policy.

If you have questions about this policy or your data, contact:

Sound Advice

8425 NW 41st Street

Doral, FL

Phone: (786) 309-6098

Email: [Insert Your General Inquiries Email]